1. Constituting the regulations for the provision of electronic services
    1. These Regulations (hereinafter referred to as "Regulations") set out the rules for the conclusion and performance of contracts for the provision of electronic services and sales contracts in the online store.compsoul.pl, as well as the rights and obligations of the parties to these contracts.
    2. The Service is available to all persons (hereinafter "Users") at the following address: https://shop.compsoul.pl
    3. The owner of the Store (hereinafter referred to as "Seller") is Daniel Dziedzic conducting business under the name: Daniel Dziedzic.
    4. The Seller's contact information, enabling Users to effectively contact each other is:
      1. address: Wojakowa 230 32-862 Wojakowa,
      2. Phone: +48 732 846 416 (from Monday to Friday, except public holidays, from 9 am to 6 pm,
      3. e-mail: daniel@compsoul.pl
    5. Contracts for the provision of electronic services and sales are concluded with the Seller through the Store.
    6. The object of the Seller's business is the sale of the products indicated on the Website (hereinafter: "Products").
    7. The Seller communicates with Users via the website
      indicated in paragraph 1.2. above, as well as by telephone, mail and e-mail.
    8. The store allows:
      1. Establish a User account (hereinafter: "Account") and the ability to maintain it, i.e. to make changes and modifications to data and access the order archive,
      2. Acquiring information about the Products, the purchase of which is possible through the Store,
      3. Placing orders by persons using the Store (then called: "Buyers" or "Customers"),
      4. subscribing to the newsletter (hereinafter: "Newsletter") - receiving by e-mail information about new products and promotions in the Store, as well as cancellation of the Newsletter;
      5. browsing the site in a version that depends each time on the requirements of a particular device that allows you to browse the web.
    9. In the Regulations under the term: "Consumer" means, in accordance with Article 221 of the Civil Code, a User who is a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
    10. In order to register an Account, it is necessary to accept the Terms and Conditions by checking the appropriate checkbox located in the registration form.
    11. The use of the Store itself does not require the User to pay any fees.
    12. Both the contract of sale and the contract for the provision of services by electronic means can only be concluded in the Polish language. There is no minimum duration of the Consumer's obligations under these contracts. If the Consumer has no right of withdrawal (section 5.5. of the Terms and Conditions), the duration of the Consumer's obligation under the sales contract lasts until the price is paid to the Seller.
  2. Registering an Account and Ordering
    1. Account registration and orders (hereinafter: "Order") in the Store may be made by natural persons, legal persons and organizational units without legal personality, to which the law grants legal capacity.
    2. The Service allows you to register an Account by submitting a completed Account registration form available in the Store.
    3. For successful registration of the Account is also required together:
      1. providing User data in the form, some of which may be optional or required only at the time of ordering.
      2. acceptance of the Terms and Conditions and submission of other statements marked as mandatory by checking the appropriate boxes.
    4. The buyer agrees not to disclose the password to third parties.
    5. Upon creation of an Account, a contract for the provision of electronic services is concluded between the Seller and the User.
    6. The information contained in the store does not constitute an offer within the meaning of the Civil Code. The Order constitutes an offer by the User to the Seller to purchase the goods specified in the Order.
    7. You can place orders in the Store using a form, after logging into your Account, with or without registering with the Store;
    8. In order to place an Order, it is necessary to accept the Terms and Conditions and make other statements, marked as mandatory, by checking the appropriate check boxes. This can be done when creating an Account.
    9. The procedure for placing an Order is completed each time by the User effectively clicking the button: "Order with obligation to pay", which is tantamount to the User's confirmation that the order form has been filled out correctly, and that the User is aware that the execution of the Order entails the obligation to pay, including incurring selected delivery costs.
    10. If the order form is filled out incorrectly, in a manner inconsistent with items. 2.1-2.9. above, there is no contract between the Seller and the Buyer.
    11. Once the Order is placed, an e-mail message containing confirmation of the User's order is immediately sent to the e-mail address indicated in the form, which informs the User that his/her order has been placed correctly.
    12. The contract is concluded when the Seller informs that the Order has been proceeded with. Such confirmation will be sent by email. In the event that the Customer has paid for the Products prior to this moment, and the execution of the order was impossible (in particular, due to the lack of the Product), the Seller will immediately refund the amount paid.
    13. In the email referred to in item. 2.12. above, the Seller will provide the Buyer who is a Consumer with the information required by the Consumer Rights Act of May 30, 2014. (consolidated text: (Journal of Laws of 2017, item 683). The information will be placed in the body of the email or attachment in *.pdf format. In order to reproduce this document, it is required to have an appropriate program such as Adobe Acrobat Reader. The information may also be provided by the Seller in paper form together with the delivered Product.
    14. In case of unavailability of the Products included in the order, the Seller will inform the Customer that the order cannot be fulfilled. If the impossibility of order fulfillment concerns only temporary unavailability of the Products, the Seller will inform the Client about the potential date of fulfillment of the placed order through an e-mail message to the address indicated by the Client in the order form.
    15. Orders are processed according to the order in which they are placed.
    16. The Seller shall be entitled to introduce the maximum number of pieces of a given Product covered by one Order, as well as to introduce a limitation as to delivery methods, payment methods or bulk orders. Any such restrictions, will be communicated to the User each time before the User clicks on the button referred to in item. 2.9. above.
  3. Prices and payment
    1. Prices of Products are given in Polish zloty (PLN) and are gross prices. The prices of the Products given in the Store do not include delivery costs. The total cost of the order, including delivery costs, will be given to the Buyer before the final submission of the Order, by clicking on the button referred to in item. 2.8. above.
    2. The following payment methods remain at the Buyer's choice:
      1. transfer to the Seller's bank account number indicated on the Website,
      2. online payment in the instant payment system indicated on the Site,
      3. cash-on-delivery payment - paid to the carrier (courier) delivering the ordered Products (not available with wpaczkomatemj delivery).
    3. Payment for the ordered Product should be made by the User within 3 days from the conclusion of the contract, unless the Customer chooses to make payment in the manner specified in Section 3.2.3.
    4. At the request of the Buyer, determined by checking the appropriate checkbox, the Seller, after the payment is credited to the Seller's account, will provide the Buyer with a VAT invoice electronically in *pdf format, to the e-mail address indicated by the Buyer in the form.
  4. Delivery
    1. Delivery is limited to the territory of the Republic of Poland. If you wish to receive the Product to an address outside the Republic of Poland, the Seller will ask you to contact us by e-mail to arrange the possibility and possible conditions of such delivery.
    2. If you choose the method of payment, indicated in item. 3.2.1. or 3.2.2. of the Terms and Conditions, the execution of the Order will be carried out no later than within 10 working days from the moment the payment is credited to the Seller's account.
    3. If you choose the method of payment, indicated in item. 3.2.3. of the Terms and Conditions, the processing of the Order will be initiated immediately after the Order is placed.
    4. Delivery is made from Monday to Friday, except for public holidays.
    5. Products ordered by the Buyer are delivered via the carrier indicated on the Site, the cost of which will be indicated each time when placing an Order.
  5. Right to withdraw
    1. A Consumer purchasing a Product from the Store has the right to withdraw from the agreement concluded with the Seller within 14 (fourteen) days from the date of delivery of the Product, without incurring costs other than direct costs of return. The right of withdrawal referred to in the preceding sentence may be exercised by submitting an appropriate statement in writing or by e-mail, while in order to meet the deadline indicated in the preceding sentence it is sufficient to send the statement before its expiration to the address indicated in item. 1.4.1. of the Regulations to the address indicated in section 1.4.1. of the Regulations. The declaration of withdrawal may be made using the form, which is attached to the Regulations, and is also sent to the Consumer in the confirmation of the conclusion of the contract, referred to in item. 2.11. of the Regulations, or together with the Product sent.
    2. If the right of withdrawal is exercised, the Seller will return to the Consumer all payments made, including delivery costs (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest method of delivery offered by the Seller) immediately, and no later than within 14 (fourteen) days of receipt of the Consumer's statement of withdrawal from the contract, using the same method of payment used by the Consumer, unless the Consumer has agreed to a different method of reimbursement that does not involve any costs for him. If the Consumer has chosen the method of payment provided for in sec. 3.2.3. of the Terms and Conditions, the return of the payment will be made, with the consent of, and depending on the choice of the Consumer, to the bank account indicated by the Consumer or by postal order to the address indicated by the Consumer.
    3. The Seller may withhold reimbursement of payments received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first.
    4. If the right of withdrawal is exercised, the Consumer shall return the Product within 14 (fourteen) days from the date of withdrawal. The Consumer shall bear the direct costs of returning the Product.
    5. The right of withdrawal referred to in item. 5.1. above, the Consumer is not entitled to it due to the wording of Article 38. of the Consumer Rights Act of May 30, 2014. (Uniform text: (Journal of Laws of 2017, item 683) with respect to contracts:
      1. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service, that after the performance by the Seller will lose the right to withdraw from the contract;
      2. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal;
      3. in which the object of performance is a non-refabricated item, manufactured to the Consumer's specifications or serving to meet his individualized needs;
      4. in which the object of performance is an item that is perishable or has a short shelf life;
      5. in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
      6. in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;
      7. in which the object of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the contract of sale, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;
      8. in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
      9. for the provision of daily newspapers, periodicals or magazines, except for a subscription contract;
      10. concluded through a public auction;
      11. for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the deadline for withdrawal from the contract and after informing him of the loss of the right of withdrawal.
    6. The right of withdrawal referred to in this section shall apply mutatis mutandis to services provided by the Seller electronically.
  6. Personal data protection
    1. For detailed information on data protection, please refer to the Privacy Policy.
  7. Additional legal objections
    1. The content and structure of the Store are protected by copyright. The reproduction of data or information, in particular, the use of texts placed on the site (including the Terms and Conditions), as well as their fragments and photos, graphics, drawings, maps, plans and videos, in cases other than those expressly permitted by law, is prohibited.
  8. Special provisions related to the provision of electronic services by the Seller
    1. The Regulations constitute the rules and regulations for the provision of services by electronic means within the meaning of the Act of July 18, 2002 on the provision of services by electronic means (consolidated text: (Journal of Laws of 2017, item 1219) subject to item. 8.15. below.
    2. The technical requirements necessary to view the Store and cooperate with the data communications system used by the Seller are required:
      1. a device that allows you to browse websites with Internet access, the minimum screen resolution in which to access the Store's website is responsive: 1024x768;
      2. Updated web browser in the latest stable version provided by the manufacturer type: Internet Explorer, MS Edge, Google Chrome, Mozilla Firefox, Opera, Safari;
      3. cookies enabled, and appropriate browser add-ons installed to allow Java, Javascript, Adobe Flash;
      4. disabled software that blocks the execution of the above scripts;
      5. active electronic mail (e-mail) account;
      6. Information provided by the Seller, including the Terms and Conditions, can be made available in *.pdf format. To view them, it is necessary to install a program that allows you to open these files, such as Adobe Acrobat Reader.
    3. The conclusion of a contract for the provision of services by electronic means takes place upon registration of an Account by a person using the Store or simultaneously with the placement of an Order without registration or by providing an e-mail address to receive the Newsletter.
    4. The contract for the provision of services by electronic means is concluded for an indefinite period of time and may be terminated under the terms of the applicable laws, as well as - to the extent permitted by the applicable laws - by sending a statement of termination of the contract for the provision of services by electronic means to the Seller's data indicated in item. 1.4. of the Terms and Conditions. Termination of an agreement, other than for the Newsletter, is the same as deletion of the User Account.
    5. It is prohibited, within the use of the Store and other services provided by the Seller electronically, to provide content of an unlawful nature by the User, violating the personal rights or property copyrights of third parties, or violating in any way the applicable social norms and customs, rules of social intercourse on the Internet (netiquette). In particular, it is prohibited to:
      1. propagating totalitarian regimes, symbols associated with them, inciting hatred or committing a crime;
      2. Posting vulgar content, or content containing vulgarisms, or content generally considered offensive;
      3. posting and using the personal information of others and their images without proper authorization;
      4. malware delivery;
      5. Posting content promoting the use of drugs, or psychoactive substances, or promoting alcohol abuse;
      6. action of a spamming nature, as well as having the characteristics of an act of unfair competition or unfair market practice.
      7. posting content that undermines the good name or reputation of the Seller or third parties;
      8. Posting links to sites and files containing the aforementioned content.
    6. It is forbidden to carry out any penetration tests, security tests, attempted security breaches and hacking activities in relation to the Store.
    7. The User is responsible for the content he/she posts in the Store. If the User posts content in the Store that is forbidden by law or the Terms of Service, the Seller is authorized to remove it, as well as to terminate the agreement for the provision of electronic services on this basis with immediate effect.
    8. The procedure for complaints regarding electronically provided services is as follows:
      1. persons who are recipients of a given service may file complaints regarding services provided electronically by the Seller; complaints shall be filed in writing or via e-mail to the addresses indicated in Section. 1.4. of the Regulations;
      2. The complaint should include:
        1. The User's designation and identifying information;
        2. The designation of the service to which the complaint relates;
        3. Justification with an indication of the irregularity.
    9. Complaints will be considered within 14 days of receipt.
    10. During the complaint process, the Seller may request additional explanations, documents or verification of the event subject to the complaint.
    11. After resolving the complaint, the Seller will inform the complainant of its acceptance or refusal to accept the complaint (whereby the information about the refusal to accept the complaint will include the reasons).
    12. After exhausting the complaint procedure regulated in the Regulations, the User who is a Consumer has the possibility to use the court route to pursue his/her potential claims or to use the out-of-court complaint procedures allowed by law, in particular mediation and permanent arbitration conducted by the competent units of the Trade Inspection, as well as to obtain assistance in this regard from the competent district or municipal consumer ombudsman (while the Seller is not required to agree to the use of out-of-court complaint resolution). Precise information on the possibility of applying out-of-court procedures is available, among others, at the offices of the competent authorities (city and county consumer ombudsmen, Provincial Inspectorates of Commercial Inspection) and on their websites, as well as on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
    13. The Seller also informs about the existence of the ODR (online dispute resolution) platform, functional since February 15, 2016, at: http://ec.europa.eu/consumers/odr and about the possibility, starting from the above date, to use the ODR platform to resolve disputes.
    14. In order to comply with the requirements of the Act referred to in Section. 8.1. above, the Seller hereby informs that:
      1. The use of services provided electronically over the Internet involves risks. The main danger is the possibility of infecting the ICT system with so-called viruses, worms and Trojan horses. To avoid the risks associated with this, it is recommended that people using the Store install anti-virus software on their device and keep it updated.
      2. The Seller introduces "cookies", i.e. a small piece of text that a website sends to a browser and which the browser sends back on subsequent visits to the site, into the computer system used by a person using the Store. "Cookies" are mainly used to maintain a session, e.g. by generating and sending back a temporary ID after logging in. However, they can be used more broadly by storing any data that can be encoded as a string. This prevents the user from having to type in the same information every time they return to that page or move from one page to another.
    15. The Seller reserves the right to draw up, for specific services provided electronically, regulations separate from this one. If such separate regulations are in force, the provisions of items. 8.1.-8.14. above shall not apply to the service to which they apply.
  9. Newsletter
    1. Each User may, by providing his/her e-mail address and accepting the provisions of the Terms and Conditions, as well as making other required declarations, agree to receive the Newsletter at the provided, own e-mail address.
    2. In case of such consent, the Seller may periodically send the Newsletter to the e-mail address provided by the User.
    3. It is possible to unsubscribe from the Newsletter by clicking on the link included in each Newsletter message or by sending a message with a request to unsubscribe to the e-mail address indicated in item. 1.4.3 of the Terms and Conditions.
  10. Complaints
    1. In relation to the Consumer, the Seller undertakes to provide Products without defects.
    2. The Seller shall be liable to Consumers for defects under the warranty rules regulated in the Act of April 23, 1964 - Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended). In relation to Buyers who are not Consumers, the provisions of Articles 556.-576. of the Act of April 23, 1964 - Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended) shall not apply.
    3. Complaints under the warranty may be reported to the Seller in writing or by e-mail to the addresses indicated in item. 1.4. of the Terms and Conditions.
    4. Within 14 days of filing a complaint, the Seller will respond to it and notify the Consumer on how to proceed.
    5. The seller will endeavor to process complaints without undue delay.
    6. After exhausting the procedure regulated in this paragraph, the User who is a Consumer has the opportunity to use the court route to pursue his/her possible claims or to use the out-of-court means of complaint settlement permitted by law, in particular mediation and permanent arbitration conducted by the competent units of the Trade Inspection, as well as to obtain assistance in this regard from the competent district or municipal consumer ombudsman (while the Seller is not obliged to agree to the use of out-of-court means of complaint settlement). Precise information on the possibility of applying out-of-court procedures may be available, among others, at the offices of the competent authorities (city and county consumer ombudsmen, Provincial Inspectorates of Commercial Inspection) and on their websites, as well as on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
    7. The Seller also informs about the existence of the ODR (online dispute resolution) platform, functional since February 15, 2016, at: http://ec.europa.eu/consumers/odr and about the possibility, starting from the above date, to use the ODR platform to resolve disputes.
    8. Seller does not guarantee its Products.
    9. The seller does not offer any after-sales services.
    10. The Buyer who is not a Consumer is obliged to verify in the presence of the carrier (courier) whether the Product was not delivered damaged. The basis for any return is the damage report properly written in front of the courier, the absence of the report is tantamount to non-acceptance by the Seller of the return of the Product purchased by the Buyer who is not a Consumer.
    11. The Buyer who is not a Consumer is obliged to contact the Seller before making the return in order to set a date for the collection of the returned Product by a courier ordered at the Buyer's expense by the Seller. Returns made by any other means will not be accepted by the Seller.
  11. Final provisions
    1. The Seller is not bound by any additional, optional codes of good practice or other such documents, which does not limit the fact that already by virtue of generally applicable laws the Seller is obliged not to violate the principles of fair competition and not to use unfair market practices.
    2. Referred to in the Regulations without further designation, point numbers (points) denote the corresponding editorial units of the Regulations.
    3. Settlement of any disputes arising between the Seller and the Customer, who is not a Consumer, shall be submitted to the court having jurisdiction over the address indicated in item. 1.3. of the Terms and Conditions.
    4. All persons using the Store may access the Terms and Conditions at any time via a link on the Store's website, copy the content to a file or download in .pdf format and print.
    5. Regulations come into force on 01.01.2023